America West gets my vote for worst airline. Going to Houston, I arrived late, at 2 AM. Coming back, I arrived late, at 1:30 AM. The worst thing is, they don’t update their screens to reflect this. In Phoenix, when I looked at the departure times, it all said on time. That’s because they removed all the delayed flights from the screens. How convenient. They of course blamed the SF weather, which I’m sure was valid. It’s just, walking through the terminal, every single flight was delayed. I’m not exaggerating. Amazing coincidence.
When my sister came to pick me up, the screens all said on time. So they went to the gate and the people there didn’t know what was going on. The employees there made a call in which they asked, “where’s our plane?”
What a great airline.