I hate the rebate system enough already, but it makes me angrier that sometimes when things go wrong you are required to go through their customer “service”. I spend 35 minutes on the phone with a rep and it was absolutely absurd. They were clearly not in the country. The phone connection was horrible and it took like 10 repeatings to get across even simple things like the spelling of my name. Forget explaining things like wireless-G router. Then their computer was so slow after each piece of information it took a couple minutes of waiting for them to be able to continue. Absurd. And in the end the status didn’t change at all! Argh!!!!!